Delivery

Our products are delivered by Pošta Slovenije.

Orders placed before 12:00 noon will be posted the same day.

No deliveries are made on Saturdays, Sundays and public holidays.

  • Home delivery within 1-4 days.
  • If payment through the transfer to the Serena d.o.o.’s account (in accordance with the quotation/pro forma invoice) is selected, the delivery may be delayed, since the order is submitted first to the processing procedure after the receipt of the payment in accordance with the quotation/pro forma invoice.
  • In the case of your absence at the address indicated at the time of delivery, Pošta Slovenije will send you a notice indicating where you can collect the parcel or who to contact to arrange a new delivery.
  • The invoice for your order will be included in the parcel on delivery.

Postal charges

Slovenia

  • A uniform price of € 3.99 for deliveries in Slovenia.
  • Free delivery on all orders exceeding € 50.

Other EU countries

  • A uniform price of € 15.00 for deliveries to EU countries.
  • Free delivery on all orders exceeding € 100.

Customers shall bear any possible customs duties for dispatch to countries outside the EU.